Customer Support Associates

Roles & Responsibilities
 • Revert on chats written by the customer on a variety of issues 
• The Agent will have to present and sell company services to current and potential customers 
• Update and process information accurately into the system(s) 
• Resolve customer problems in a timely manner 
• Take ownership & deliver on customer commitments 
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact 
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner 
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. 
• Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments 
• Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team 

Overview

• Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - Customer Care Executive / Associate - Non Voice / Web
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization, UG / Under Graduate Diploma - Others - Any Specialization, UG / Under Graduate Diploma - Any Specialization, Non-Graduate / Pursuing Graduation - Any Specialization, Higher Secondary (12th) - Any Specialization, Graduation / Bachelors - Others - Any Specialization, BSW - Any Specialization, BPT - Any Specialization, BMM - Bachelor of Mass Media - Any Specialization, BLib - Any Specialization, BHMS - Any Specialization, BHM - Any Specialization, BFA / BVA - Any Specialization, BEd - Any Specialization, BDS - Any Specialization, BCom / BAF / BBI - Any Specialization, BBA / BMS - Bachelor of Business Administration / Management Studies - Any Specialization, BArch - Any Specialization, BAMS - Any Specialization, BA - Any Specialization, B.Pharma - Any Specialization, B.P.ED - Any Specialization
• Any Post Graduate - Any Specialization, MCom - Any Specialization, MBA/PGDM - Any Specialization
• Any Doctorate - Any Specialization

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