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Customer Success Executive | Mumbai
peopleHum
Mumbai
Not Disclosed
0 - 5 Years
Full Time - Permanent
Views:224
Applicants:1
Posted on 13 Mar, 2024
In Office
Job Description | Responsibilities
- Serve as the primary point of contact for peopleHum customers after sign-up.
- Focus on ensuring global customer success.
- Understand the peopleHum product and align solutions with customer needs.
- Collaborate with product, engineering, and sales teams to represent customer feedback.
- Define and track CSAT, NPS, and operational KPIs.
Overview
- Industry - IT - INFORMATION TECHNOLOGY
- Functional Area - Sales / Business Development / Client Servicing
- Job Role - Customer Support - Executive
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Communication
Business-to-Business (B2B)
Customer Success
Organization Skills
Problem Solving
Software as a Service (SaaS)
