Customer Service Specialist (AM/DM)

• Lead the customer service team and Manage queries via phone,email,portal and social media
• Create or improve SOPs for common customer issues and ensure their implementation
• Conduct regular customer service audits to identify gaps 
• Work with other departments (Sales,product,operations) to resolve cross-functional issues

Overview

• Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
• Functional Area - Sales / Business Development / Client Servicing
• Job Role - Customer Support - Executive, Client Service - Executive / Manager
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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