Customer Service Executive

• Respond to customer queries through phone, email, chat, and social media.
• Resolve customer complaints promptly and provide effective solutions.
• Manage customer interactions using CRM software and maintain accurate records.
• Handle inbound and outbound customer calls while achieving daily call targets.
• Escalate complex issues to relevant teams and ensure timely resolution.
• Deliver excellent customer service and maintain high customer satisfaction.

Overview

• Industry - E-COMMERCE / MOBILE COMMERCE - Online Market Place / Online Shops / Mobile Apps, CONSUMER GOODS - OTHERS
• Job Role - Customer Service Executive / Officer, Customer Support - Executive, Customer Care Executive / Associate - Voice, CRM Executive, Technical Support Executive
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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