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Customer Experience Manager
iMumz
Bengaluru / Bangalore
Not Disclosed
3 - 5 Years
Full Time - Permanent
Views:63
Applicants:0
Posted on 26 Jul, 2025
In Office
Job Description | Responsibilities
- Build strong relationships with US and EU SaaS clients
- Act as main point of contact and trust advisor
- Lead business reviews & align on success metrics
- Drive retention,upselling & cross-selling opportunities
- Analyze usage data & client feedback for insights
- Coordinate with Sales,Product & Support teams
- Maintain CRM record & manage client satisfaction
Overview
- Industry - IT - INFORMATION TECHNOLOGY , IT - Software / Product Development
- Functional Area - Sales / Business Development / Client Servicing
- Job Role - Key Accounts Manager, Customer Support - Executive
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Customer Success
SaaS Account Management
CRM Tools
Client Retention
Upselling and Cross-selling
Business Reviews