CUSTOMER CARE EXECUTIVE

• Answer high-volume inbound customer calls via an automated phone system
• Make outbound calls to patients, referrals, and sales as needed
• Utilize resources to troubleshoot and resolve patient issues
• Use full product knowledge of at least two ABC Company therapies to service patients
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Perform other duties as required

Overview

• Industry - MEDICAL / HEALTHCARE / HOSPITALS
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - Customer Care Executive / Associate - Non Voice / Web
• Employment type - Full Time
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

Job Related Keywords