Customer Care Executive

• Addressing the incoming queries of customers through calls, chats, emails and social media platforms.

• Understanding why customers abandoned their carts and trying to assist them in making the conversions.

• Maintaining accurate and detailed records of customer interactions, orders, and feedback in our CRM system.

Overview

• Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS, TRANSPORTATION & LOGISTICS
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - Customer Care Executive / Associate - Non Voice / Web, Customer Care Executive / Associate - Voice
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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