Customer Care Executive | Mumbai

• Manage incoming/outgoing calls and emails
• Resolve customer complaints, escalate issues
• Provide product and service info
• Research using available resources
• Process orders, forms, applications
• Route calls to appropriate resources
• Document call information per SOPs
• Follow up on customer calls when necessary

Overview

• Industry - HR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - CUSTOMER SERVICE
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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