CSR (US Banking and ATM Operations)

* Accept and process emails/service requests/updates from clients or technicians via phone and/or email.

* Accurately document call information in database.

* Update customer with service status and call completion information.

* Solicit client/customer feedback to improve customer service.

* Troubleshoot a variety of service tickets to determine best resolution for issues and client requests.

Overview

• Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
• Job Role - Executive - CSR
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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