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CRM Executive – Retention
Happie Hire
Gurgaon / Gurugram
Not Disclosed
1 - 3 Years
Full Time - Permanent
Views:6
Applicants:0
Posted on 21 Aug, 2026
In Office
Job Description | Responsibilities
- Manage customer retention activities and reduce churn through targeted campaigns
- Engage customers through calls, email, WhatsApp and other communication channels
- Analyze customer behavior and identify opportunities for retention and upselling
- Handle customer concerns and coordinate with teams to improve satisfaction
- Track retention metrics, campaign performance and prepare CRM reports
Overview
- Industry - HR, HUMAN RESOURCES
- Job Role - CRM Executive – Retention
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
CRM
Customer Retention
Customer Engagement
Churn Management
Customer Lifecycle
Upselling
CRM Campaigns
Data Analysis
Customer Relationship Management