Back to Jobs
Views:3
Applicants:0
Posted on 25 Jul, 2026
Hybrid
Job Description | Responsibilities
- Respond to guest messages and comments quickly, accurately, and with error-free, brand-safe communication within defined SLAs
- Match each hotel’s tone of voice, personalize responses, and build strong guest rapport
- Research and recommend relevant local activities, dining options, and attractions across global destinations
- Triage and escalate service-related issues to on-property teams; track progress and ensure closure
Overview
- Industry - IT - Software / Product Development
- Job Role - Community Monitor
- Employment type - Full Time - Permanent
- Work Mode - Hybrid
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Community Management
Content Moderation
Social Media Monitoring
Online Communities
User Engagement
Customer Support
Reporting
Communication
Issue Escalation