Client Delight Manager

• Engage directly with customers via phone, email, social media, and in-person to resolve issues, gather feedback, and build relationships.
• Develop strategies to retain clients and reduce churn
• Monitor customer satisfaction scores (e.g., NPS, CSAT) and work to continuously improve them.
• Train and mentor customer service teams

Overview

• Industry - Diet / Fitness / Wellness Center / Health Club / Gymnasium
• Functional Area - Sales / Business Development / Client Servicing
• Job Role - Client Relationship Manager - B2C, Client Relationship Manager - B2B, Client Service - Executive / Manager
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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