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Call Center Agent
BPO+ Business Process Outsourcing
Muscat | Oman
Not Disclosed
3 - 8 Years
Full Time - Permanent
Views:2
Applicants:0
Posted on 22 Sep, 2026
In Office
Job Description | Responsibilities
- Handle inbound/outbound customer calls and provide accurate information.
- Resolve customer queries, complaints, and service requests professionally.
- Record customer interactions and update details in CRM systems.
- Follow call quality, service, and company communication standards.
- Escalate complex issues to the appropriate team when required.
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Job Role - Call Center Agent
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Call Center
Customer Service
Inbound Calls
Outbound Calls
CRM
Query Resolution
Communication
Complaint Handling
