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Business Manager – CX Strategy | Mumbai
Traya
Mumbai
Not Disclosed
2 - 5 Years
Full Time - Permanent
Views:13
Applicants:2
Posted on 30 Jun, 2026
In Office
Job Description | Responsibilities
Responsibilities :
- Manage end-to-end customer experience across all touchpoints.
- Identify customer journey gaps and recommend improvements.
- Coordinate with operations, product, QA, and tech teams.
- Define CX standards and monitor service quality.
- Manage CRM enhancements and workflow automation.
- Prioritize CX projects and track business impact.
- Analyze customer feedback and performance metrics.
- Support testing, implementation, and process improvements.
Overview
- Industry -
- Job Role - Business Manager, Customer Experience - Process Quality Manager, Product Manager, ERP, CRM Manager, Operations Manager
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Business Manager
Customer Experience - Process Quality Manager
CX Strategy
CRM
Product Management
Business Strategy
Stakeholder Management
Root Cause Analysis
Quality Assurance
Salesforce