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Posted on 25 Aug, 2026
In Office
Job Description | Responsibilities
- Conduct training programs for new and existing BPO/Call Center employees.
- Train agents on communication, customer service, processes, and product knowledge.
- Develop training materials, modules, assessments, and presentations.
- Monitor trainee performance and provide coaching and feedback.
- Coordinate with operations and QA teams to improve agent performance.
Overview
- Industry - IT - Consulting Services / Advisory Services
- Job Role - BPO Trainer
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
BPO Training
Communication Skills
Customer Service
Call Center
Training & Development
Coaching
Quality Assurance
Process Training
Performance Management