BPO Communication Trainer

1. Collaborate with recruitment to assess new hires quality
2. Conduct audits of calls,emails and chats for quality compliance
3. Conduct training needs analysis and provide feedback for continuous improvement
4. Update training materials with best pratices and floor inputs
5. Maintain training data,MIS and generate progress reports

Overview

• Industry - Accounting BPO / Bookkeeping & Accountancy, ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
• Functional Area - IT Software Programming / Analysis / Quality / Testing / Training
• Job Role - Other Top Management IT Software Programming / Analysis / Quality / Testing / Training
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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