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Bilingual Associate Customer Experience Specialist
First Advantage
Québec, Canada
Not Disclosed
2 - 5 Years
Full Time - Permanent
Views:98
Applicants:0
Posted on 30 Oct, 2025
In Office
Job Description | Responsibilities
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Accurately document all customer interactions and ensure timely case follow-ups.
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De-escalate customer concerns while maintaining quality and compliance standards.
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Collaborate with internal teams to provide swift, accurate solutions.
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Participate in continuous training and contribute to process improvements.
Overview
- Industry - ICTE, Information, Communication, Telecom Equipment & Smart City Components Manufacturing
- Functional Area - Sales / Business Development / Client Servicing
- Job Role - Customer Support - Executive
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
CRM Tools
Problem Solving
De-escalation
Empathy
Quality Assurance
Bilingual
