Back office Email and Voice Customer Service

• 70% Email support, 30% Calls

• Assist customers, resolve issues,  ensure smooth communication

• Strong email writing skills essential

• On-site in Maadi – Fixed US night shifts (3:00 or 4:00 PM Cairo time)

• 9-Hr shift including 1.5-hour break

• 2 rotational days off weekly

• Recruitment: Initial Interview (Online/On-site)→ Writing Test →Final Interview  onsite

Overview

• Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
• Functional Area - Secretarial / Clerical / Back Office Functions
• Job Role - Back Office Executive
• Employment type - Full Time - Permanent
• Work Mode - In Office
• Open To Hire - Other Industry

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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