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Posted on 8 Dec, 2025
In Office
Job Description | Responsibilities
- Omni-channel service layer: Stand up a unified CS stack across app, WhatsApp, email, voice/IVR, and social with single customer identity and end-to-end ticketing.
- Team enablement: Work with the CS lead to upskill agents on new workflows, scripts, and automations; institute training cadences and certification.
Overview
- Industry - IT - INFORMATION TECHNOLOGY
- Functional Area - Site Engineering / Project Management
- Job Role - PROJECT MANAGEMENT
- Employment type - Full Time
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Automation Program Manager
Automation Program
Program Manager
Program
