Associate Technical Support Engineer

• Serve as the first line of support for Critical Start customers, handling break/fix, bug, and enhancement requests across Endpoint, SIEM, and security-focused tools
• Manage ticket queues to meet or exceed established KPIs, ensuring accurate and timely resolution
• Act as incident manager for major issues, driving resolution from initiation through closure and delivering root cause analysis (RCA) to customers

Overview

• Industry - IT - Security Systems, CCTV, Others
• Job Role - Technical Solution Engineer
• Employment type - Full Time - Permanent
• Work Mode - Remote

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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