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Associate - Customer Success (Merchant Escalations)
Avalon Solution
Bengaluru / Bangalore
Not Disclosed
2 - 5 Years
Full Time - Permanent
Views:4
Applicants:0
Posted on 14 Jul, 2026
In Office
Job Description | Responsibilities
- Handle merchant queries and escalations through email, chat, and calls.
- Investigate and resolve payment, account, and transaction-related issues.
- Coordinate with internal teams for timely issue resolution.
- Ensure high customer satisfaction by providing prompt support.
- Track, document, and follow up on escalation cases.
- Maintain accurate records in CRM/ticketing systems.
- Adhere to SLAs and quality standards.
- Identify recurring issues and recommend process improvements.
Overview
- Industry - NBFC (Non Banking Financial Services)
- Job Role - Associate - Customer Success (Merchant Escalations)
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Customer Success
Merchant Support
Escalation Management
Customer Service
Issue Resolution
CRM
SLA Management
Payment Operations