Area Service Manager | Hybrid

1. Monitor daily call volume.
2. Ensure timely resolution of pending cases.
3. Track service franchise call backlog.
4. Oversee Visit TAT & Closer TAT.
5. Manage repeat/re-open & costing ratio.
6. Address HO, dealer, and social media escalations.
7. Guide service franchise for NPS score improvement.
8. Enforce use of genuine spare parts.
9. Conduct weekly site visits.

Overview

• Industry - CONSUMER GOODS - DURABLES
• Functional Area - Site Engineering / Project Management
• Job Role - PROJECT MANAGEMENT
• Employment type - Full Time - Permanent
• Work Mode - Hybrid

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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