Agent Customer Support

1. Identify customer needs, investigate issues, and recommend effective solutions.

2. Handle customer queries via phone, email, or chat, ensuring timely and accurate resolutions.

3. Maintain follow-ups to ensure end-to-end problem solving and customer satisfaction.

4. Continuously upskill to stay updated on products, tools, and procedures.

Overview

• Industry - IT - Software / Product Development
• Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
• Job Role - CUSTOMER SERVICE
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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