Advanced Support Analyst

1. Ensure customers use all Advanced Support services

2. Update Gainsight with calls & milestones

3. Handle complex service requests & provide Arbor support

4. Achieve 95% satisfaction & meet SLA/productivity targets

5. Own ticket cases, troubleshoot via phone/remote/desktop

6. Stay updated on product releases & issues

Overview

• Industry - EDUCATION / TEACHING / TRAINING, IT - Software / Product Development
• Functional Area - IT Software Maintenance / Operations / Support Services, IT Hardware Installation / Maintenance / Support
• Job Role - Operations / Support Services, Other IT Software Maintenance / Operations / Support Services
• Employment type - Full Time
• Work Mode - Hybrid

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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