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NICE Support Engineer | Mumbai
Wissen Technology
Mumbai
Not Disclosed
4 - 8 Years
Full Time - Permanent
Views:181
Applicants:1
Posted on 3 Mar, 2024
In Office
Job Description | Responsibilities
- Monitor and troubleshoot Nice Engage, Nexidia, Avaya, Genesys.
- Handle crises calls and provide support.
- Implement changes and test in LAB environment.
- Ensure timely incident resolution.
- Coordinate with engineers and vendors.
- Provide capacity reports.
- Assist customers with planning and design.
- Troubleshoot trunk-related issues.
Overview
- Industry - IT - Consulting Services / Advisory Services
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Other IT Software Maintenance / Operations / Support Services
- Employment type - Full Time - Permanent
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Nice Engage
IEX
Avaya
Genesys
Nexidia
IEX WFM
SQL
Communication
