Service Desk Technician

• Work as part of a 24-hour support team covering a 24X7X365 rotating shift pattern. Provide first level support by handling incoming telephone calls and emails with a high degree of customer satisfaction. Monitor and respond to monitoring alerts globally in a timely manner using Cubics ticketing system. Administer the Service Desk system, ensuring all incidents are entered, and maintain the information to ensure its timeliness, accuracy, relevancy, escalation and status Follow up on outstanding incidents within the SLAs as required Work diligently towards achieving KPIs/SLAs as part of a multi skilled team. Attend training sessions as and when scheduled. Organize communications and conference calls in the event of major incidents.
• Escalate to management in situations of significance or those that are not resolved in a timely manner Actively contribute to your own development as part of a structured career development program. Comply with Cubics values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.

Overview

• Industry - IT - Software / Product Development
• Functional Area - IT Software Programming / Analysis / Quality / Testing / Training
• Job Role - Security Analyst
• Employment type - Full Time
• Work Mode - In Office

Qualifications

• BTech/BE - IT- Softwares, BTech/BE - Computers, BSc - Information Technology (IT)
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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