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Posted on 19 Nov, 2024
- Industry - IT - Consulting Services / Advisory Services, TELECOM / ISP
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Project Manager - IT / Software
- Employment type - Full Time - Permanent
- Work Mode - In Office
- Understand the customer complaint, analyze and provide basic troubleshooting.
- Take ownership of resolving customer complaints with SLA.
- Coordinate with different teams to understand the intensity of issue and get the same resolved.
- Drive the team to acknowledge and resolve complaints timely.
- Ensure proper tagging for complaints in the system.
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
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