Service Desk Engineer

1. Understand the customer complaint, analyze and provide basic troubleshooting.
2. Take ownership of resolving customer complaints with SLA.
3. Coordinate with different teams to understand the intensity of issue and get the same resolved.
4. Drive the team to acknowledge and resolve complaints timely.
5. Ensure proper tagging for complaints in the system.

Overview

• Industry - IT - Consulting Services / Advisory Services, TELECOM / ISP
• Functional Area - IT Software Maintenance / Operations / Support Services
• Job Role - Project Manager - IT / Software
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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