Quality Analyst | BFSI

Quality Monitoring: Evaluate and assess the performance of contact center agents through call

monitoring, reviewing recorded interactions, and analyzing data to ensure adherence to quality

standards and process guidelines.

Process Improvement: Collaborate with management to identify and implement process

improvements and best practices. 

Overview

• Industry - HR, HUMAN RESOURCES
• Functional Area - Quality - QC / QA / QMS / TQM / Lean / Six Sigma
• Job Role - QA Officer
• Employment type - Full Time - Permanent
• Work Mode - In Office

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

Job Related Keywords