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Posted on 5 Oct, 2024
Overview
- Industry - Banking / Financial Services, ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - Banking / Credit Cards / E-Commerce Payment Gateway, Financial Services / Broking
- Job Role - Quality Assurance / Control - Executive
- Employment type - Full Time - Permanent
- Work Mode - In Office
Job Description | Role and Responsibilities
Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams Develop, Recommend and monitor corrective and preventive actions
Candidate Profile | Who Can Apply
Education
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
About Employer
Contact Details
Email - hannah.shaikh@mswipe.com
