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Escalation Manager - Mumbai

Cloud 9 Infosystems, Inc.

Mumbai

Not Disclosed

2 - 5 Years

Full Time

Views:159

Applicants:3

Posted on 18 Mar, 2024

In Office

Job Description | Responsibilities

  1. Collaborate with cross-functional teams, including support, engineering, and operations, to gather relevant information and resources required for issue resolution.
  2. Act as the central point of contact for all escalated issues, providing regular updates to stakeholders and customers on the status, progress, and estimated time to resolution.

Overview

  • Industry - IT Services - Animation / Web Design / E-Commerce / Mobile App Design
  • Functional Area - Administration / Facility Management / Office Operations
  • Job Role - Other Administration / Facility Management / Office Operations
  • Employment type - Full Time
  • Work Mode - In Office

Qualifications

  • Any Graduate - Any Specialization
  • Any Post Graduate - Any Specialization
  • Any Doctorate - Any Specialization

Job Related Keywords

Escalation Manager Analytical skills Incident management Customer satisfaction Information technology