Functional Area -
IT Software Programming / Analysis / Quality / Testing / Training, ITES / BPO / KPO / Call Center / Operations / Tele-calling
Job Role -
CUSTOMER SERVICE
Employment type -
Full Time - Permanent
Work Mode - In Office
Job Description | Role and Responsibilities
Build expert and dynamic knowledge of company products and services.
Ensure high FCR% for Chat & Calls.
Good written skill so that tickets can be handled properly.
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.