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Customer Support Executive | Margao
The Technology Maker
Margao / Madgaon
Not Disclosed
2 - 5 Years
Full Time
Views:604
Applicants:5
Posted on 3 Nov, 2022
In Office
Premium
Job Description | Responsibilities
- Understand customers concerns, issues, questions and do upselling
- Provide accurate and complete information by using the right tools
- Maintain a positive, empathetic and professional attitude towards customers
- Resolve customers concerns and answer customers questions to your best ability on chat/email/voice
- Maintain a positive attitude and calmly respond to customers complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers needs
- Prepare product and customer reports by gathering data collected during customer interactions
Overview
- Industry - IT - Software / Product Development
- Functional Area - ITES / BPO / KPO / Call Center / Operations / Tele-calling
- Job Role - CUSTOMER SERVICE
- Employment type - Full Time
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Customer Support
Customer Relationship
Decision making skills
communication skills
Interpersonal skills
analytical ability
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