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Customer Success Analyst | Gurugram
Vaco Binary Semantics LLP
Gurgaon / Gurugram
Not Disclosed
3 - 5 Years
Full Time
Views:283
Applicants:8
Posted on 22 Mar, 2024
In Office
Job Description | Responsibilities
- Resolving technical issues and requests as the company’s first line of customer support.
- Ability to organize and manage up to 20 concurrent customer onboarding projects.
- Proficiency in data extraction, presentation and analysis.
- Identifying the root cause of user-experience defects and driving timely containment and fixes.
Overview
- Industry - ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS
- Functional Area - IT Software Maintenance / Operations / Support Services
- Job Role - Customer Success Manager
- Employment type - Full Time
- Work Mode - In Office
Qualifications
- Any Graduate - Any Specialization
- Any Post Graduate - Any Specialization
- Any Doctorate - Any Specialization
Job Related Keywords
Customer Success Analyst
Customer Success
Customer support
Management
Senior Analyst
Analytics
Data extraction
